THE ICONIC offers free returns for 100 days - we even pay for the return shipping! Couldn't be easier.

We have 3 rules of return. Item(s) need to be returned:

• Within 100 days of purchase;
• Unworn and unused with the original tags still attached; and
• In the original packaging which must be in the original condition.

Please see our Shipping Policy for the details of our return policy, or login to MyAccount to make a return.

If you would like to exchange your item for a different size of the same item you can initiate your exchange by completing our online returns form here.

If you would like to exchange your item for a different colour or a completely different item you can initiate a 110% store credit or refund by completing our online returns form here.

Once your exchange has been initiated your item will be on hold for 14 days (after which it will automatically be taken off hold). Please ensure you post your return back to us well before then to avoid missing out. Your return will be processed within 10 days upon receiving it at the warehouse.

How you make a return depends on whether you live in Australia or New Zealand:

• Australian customers, click here to log into your account and start the returns process.
• New Zealand customers, please give our wonderful Customer Service team a call on 0800 452 909 to initiate your return.

Once posted, returns usually take 2-4 business days to be received by our warehouse. Once received, we will process your request within 10 business days.

We’ll send you an email to let you know when we have received your return and when we have completed your refund, keeping in mind that your financial institution may take 3-5 days to clear the funds back into your account.

If you have a question shoot us an email using the form below, making sure to select the “returns” then “follow up” as the details of your inquiry. We will respond as soon as possible letting you know where your return process is up to.

Once posted, returns usually take 2-4 business days to be received by our warehouse. Once received, we will process your request within 10 business days. We will send you an email to notify you that your refund or store credit has been processed.

Please keep in mind that your financial institution can take an extra 3 - 5 business days to clear the funds back into your account.

Before your order is dispatched, you can login to MyAccount to see its status in our warehouse.

Once your order is dispatched, we will send you an email containing your shipping tracking ID and a link to the carrier's tracking page. Just hit the link and enter the tracking ID in to see where your parcel is!

If you have any further questions feel free to contact us through the form below, or if it is an urgent inquiry (eg for 3HR delivery) then please call us on the number below.

3 hour delivery in Sydney

In an Australian fashion e-commerce first, THE ICONIC is able to deliver anywhere in the Sydney metropolitan area in just 3 hours! This applies to items being shipped from our warehouse, between the hours of 7am and 6pm on business days. If it's possible for your order, it will be shown as an option for you to select in your Shopping Bag for only $9.95. Depending on which Sydney metropolitan area you are located, it may take between 3-4 hours to deliver your parcel.

Free Shipping Australia- wide

We're proud to offer free shipping for orders valued at AUD $20 and above when shipping from our warehouse in Sydney using Express Post. If you are shipping to:

Sydney Metro Area:

Place your order before 10pm on a business day and your order will arrive the next business day. If you place your order after 10pm on a business day your order will arrive within 2 business days.

Melbourne, Brisbane, Adelaide and Perth:

Place your order before 2pm AEDST on a business day and your order will arrive the next business day. If you place your order after 2pm AEDST on a business day your order will arrive within 2 business days.

The rest of Australia (including rural areas):

Place your order at any time on a business day and your order will arrive within 2 – 4 business days.

Free standard delivery from our partners

Items dispatched from our partner suppliers’ warehouses will be shipped within 2 - 4 business days. Shipping is free of charge for orders valued at AUD $20 and above. You’ll know whether an item is coming from a partner or from our warehouse, because the information on the product page (just to the right of the photo) specifies this.

Orders shipped to NZ from our warehouse will take 1 - 4 business days:

• Auckland customers: orders placed before 2.30pm AEDST will take 1 - 2 business days
• All other NZ customers: orders placed before 2.30pm AEDST will take 2 - 3 business days

Please allow a further day if your order was placed after 2.30pm AEDST

For further information please see our shipping policy here.

Order shipped from our partner suppliers will take up to two (2) extra working days to arrive.

All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in “My Account” (if you have an account) or your email junk folder. Alternatively, contact our Customer Service team on LiveChat to confirm the placement of your order.

Physical Gift Cards are available at your nearest 7-Eleven and Woolworths retailer Australia wide. E-Gift Cards are available to purchase online here. To find your nearest retailer, visit www.theiconic.com.au/gift-cards.

For more information and FAQs on our gift cards, click here.

Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum spend amount, the expiry date and whether the voucher applies to sale items. Also, remember that voucher codes are case sensitive, so ensure you are entering the code correctly at checkout.

If you're still having troubles, please contact us through LiveChat or our phone number below.