THE ICONIC offers free returns for 100 days - we even pay for the return shipping! Couldn't be easier.
We have 3 rules of return. Item(s) need to be returned:
If you would like to exchange your item for a different size of the same item you can initiate your exchange by completing our online returns form here.
If you would like to exchange your item for a different colour or a completely different item you can initiate a 110% store credit or refund by completing our online returns form here.
Once your exchange has been initiated your item will be on hold for 14 days (after which it will automatically be taken off hold). Please ensure you post your return back to us well before then to avoid missing out. Your return will be processed within 10 days upon receiving it at the warehouse.
How you make a return depends on whether you live in Australia or New Zealand:
Once posted, returns usually take 2-4 business days to be received by our warehouse. Once received, we will process your request within 10 business days.
We’ll send you an email to let you know when we have received your return and when we have completed your refund, keeping in mind that your financial institution may take 3-5 days to clear the funds back into your account.
If you have a question shoot us an email using the form below, making sure to select the “returns” then “follow up” as the details of your inquiry. We will respond as soon as possible letting you know where your return process is up to.
Once posted, returns usually take 2-4 business days to be received by our warehouse. Once received, we will process your request within 10 business days. We will send you an email to notify you that your refund or store credit has been processed.
Please keep in mind that your financial institution can take an extra 3 - 5 business days to clear the funds back into your account.
Before your order is dispatched, you can login to MyAccount to see its status in our warehouse.
Once your order is dispatched, we will send you an email containing your shipping tracking ID and a link to the carrier's tracking page. Just hit the link and enter the tracking ID in to see where your parcel is!
If you have any further questions feel free to contact us through the form below, or if it is an urgent inquiry (eg for 3HR delivery) then please call us on the number below.
Orders shipped to NZ from our warehouse will take 1 - 4 business days:
Please allow a further day if your order was placed after 2.30pm AEDST
For further information please see our shipping policy here.
Order shipped from our partner suppliers will take up to two (2) extra working days to arrive.
All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in “My Account” (if you have an account) or your email junk folder. Alternatively, contact our Customer Service team on LiveChat to confirm the placement of your order.
Physical Gift Cards are available at your nearest 7-Eleven and Woolworths retailer Australia wide. E-Gift Cards are available to purchase online here. To find your nearest retailer, visit www.theiconic.com.au/gift-cards.
For more information and FAQs on our gift cards, click here.
Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum spend amount, the expiry date and whether the voucher applies to sale items. Also, remember that voucher codes are case sensitive, so ensure you are entering the code correctly at checkout.
If you're still having troubles, please contact us through LiveChat or our phone number below.
The answer to your question could be right at your fingertips. Check our top Frequently Asked Questions above.
Still can't find what you're looking for? Chat with us by clicking the 'chat now' button on the bottom right-hand corner of the screen.
Alternatively, you can complete the form below, and our brilliant customer service team will reply to you within one business day.
If your query is more urgent please call us between 8am and 8pm AEST weekdays, and on chat from 9am to 6pm AEST on Saturdays.