How can we help?
What does it mean when it says that an item is sent by a Partner?
How do I know if you carry a certain brand?
When can I expect new products to be listed on your website?
Can I change/cancel items on my order?
What payment options do you offer?
Everything you need to know about Gift Cards!
Can I change my delivery address?
How do I track my ICONIC order?
How does delivery work?
I've sent back my return, what happens now?
How do I return an item?
What is THE ICONIC's returns policy?
Where is my return label?
Our live chat hours are:
Monday to Friday - 8:00am to 9:30pm AEDT
Saturday & Sunday - 9:00am to 9:30pm AEDT
Excludes Christmas Day and New Year's Day.
If your enquiry is urgent, please contact us via live chat during our opening hours. Our current response time through our contact form is 1-2 business days.