Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
Life at THE ICONIC
We are a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. THE ICONIC is people and planet positive, and we strive towards creating a positive impact in the world by driving genuine and meaningful change for the better of all communities involved.
THE ICONIC Principles
Our Principles are the DNA code that unites us and sets a standard of what we can expect of each other. They are a fundamental ‘truth’ that serve as a foundation for our core beliefs and what we will be held account to. They are our custom, our habit and the way we do things at THE ICONIC.
People are our greatest asset
We trust and empower our people to do great work. We create a workplace where everyone feels they belong and can achieve great things. We hire for values and potential, developing our people for life, not just today.
We live and breathe all things customer, with the common goal of delivering an incredible customer experience. We prioritise our customers and always listen, seek to understand and empathise with their needs. We obsess over our customer needs and how to solve them in creative ways.
True collaboration and trust enables us to do our best work. We all work together towards a common goal and every single one of us plays an important part in the company’s growth and success.
We are progressive, defining a future different to the past, exploring new ways and constantly innovating. We raise the bar when it starts getting comfortable and we are willing to challenge the status quo. We work hard for our dreams - it takes determination to make them reality.
'Style' in all we do
Our iconic style filters through everything we do; from our epic runway shows and our own brands, to our beautifully designed mobile apps and website. It’s just who we are.
At THE ICONIC, we’ve crafted a culture where we celebrate our people and their whole selves. We want everyone to be able to bring the best version of themselves to work each day, so we provide access to extras that make #ICONIClife healthy, full and balanced for everyone:
The Learning Collective
Your growth and development is important, so we invest in it. Get involved in Learning Days, connect with ICONIC coaches and expand your knowledge with our Learning Bank.
Balance is truly important, so we offer flexible solutions from personalised start and finish times to working from home so you can engage in the activities that help you be your best.
People are our greatest asset and we support everyone to take care of their health and whole self. We celebrate achievements, large and small, and offer gym and health insurance discounts.
Curate your style
We’re lucky to have insider insights on seasonal trends, enjoy generous discounts and the rush of exclusive sample sales.
Parents at THE ICONIC
The special moments with your kids matter, so we support our people when they become a new parent with paid parental leave, and time to be present on their first day of school.
To explore where you may find your next fit, check out these insights on some of our brilliant teams so you can sample just how energetic, creative and collaborate we really are.
Our Commercial team is a lively and determined collection of Buyers, Planners, Account Managers and Analysts with a strong understanding of what our customers love. THE ICONIC partners with over 1000 amazing brands and we also develop our own exclusive labels in-house, so it's this team who brings the enormous and exciting range of products to site for our customers. They inspire our customers with the products they select by living and breathing fashion!
Our Customer Service team loves to make our customers happy, whether it's via phone, email, livechat or social media. This team is a creative bunch who think outside the box to solve any query. Based across three locations in Sydney and Manila, they're a growing team and always looking for passionate customer-centric people to join in casual and permanent positions.
Finance & Risk
Our Finance & Risk team is not traditional in its approach. They are highly connected to the whole business to support smart decision making while enabling our people to get the job done. Their expertise includes Business Partnering, Financial Reporting, Financial Planning & Analysis, Accounts Payable, Payroll, Risk & Controls and Procurement. This team is constantly evolving their ways of working to support what our business needs as it continues to grow at pace.
Our Operations team is large and dynamic. They are the heart of our business, connecting our products to our customers in the most efficient way. The team is spread across our large Fulfilment Centre, CBD and Production Hubs. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, Fulfilment Analytics, Marketplace Operations and Vendor Management.
People & Culture
Our People & Culture team is an integral part of THE ICONIC and essential to our people experience. The team is a collaboration of Learning, Talent Acquisition, Business Partnering, Health, Safety & Wellbeing and Workplace experts supporting our business to foster a learning culture and create an inspiring employee experience, applying a progressive people-first philosophy to help us bring our whole self to work and be stronger together.
Our in-house Production Team is focused on presenting our customers with the best view of product to make informed choices. This skilled group of Photographers, Stylists, Hair & Makeup Artists, Retouchers and Content Writers pride themselves in being able to flow products from arrival to shoot to present online, bringing our products to customers as fast as possible.
Our Marketing team includes Brand, Trade, Merchandising and Creative experts focused on trailblazing projects that engage our customers in the most innovative ways. Their decisions are data-driven and based on logic, insight and customer desire, layered with their love of fashion. They are committed to growing the impact of THE ICONIC through imagination, style and understanding our customer mindset.
Our Sustainability, Ethical Sourcing & Environment Team is dedicated to making responsible decisions for our world. They work to understand the social and environmental impacts of our business operations and implement programs to minimise any risks and inspire change. They collaboratively work across the business to educate and help us make the best social and environmental decisions in everything we do, both inside and outside of THE ICONIC.
Our Tech team is driven by innovation, collaboration and enabling the best customer experience. They are a playful and clever group of engineers, data scientists, cyber security specialists and more. This team is empowered to disrupt and move fast to bring better customer experience to our customers.
We have 4 critical pillars across our Tech team; Engineering, Data, Security and IT.