Category Management

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Our large team of Buyers, Planners, Account Managers, and Analysts have a strong understanding of our customers and work to provide options to liberate them through the power of fashion. The team partners with over 1000 amazing brands and also develops our own exclusive labels in-house. Be it Accessories, Sportswear, Kidswear, Womenswear, Footwear or Menswear, THE ICONIC range stocks over 100,000 different products every year and its this team who make sure we have the right product on site, at the right time for the right price.

Buying

Our Buying team works collaboratively to liberate and inspire our customers, selecting the best and latest products from the most desirable brands. THE ICONIC Buyers travel to fashion capitals around the globe to source the best brands and research and predict the up-and-coming trends for our customers. This team is creative, analytical and absolutely customer-focused. With a growth-mindset, they are are offered regular Buying Academy workshops, mentoring and up-skilling opportunities to enable all team members to be their best. Our Buying team lives and breathe fashion.

Planning

This team is an eclectic mix of strategic problem-solvers and creative analytical thinkers who love product. Our Planners analyse and forecast financial and product trends, review the performance of our products, and make sure that sufficient stock is available. They also work with brands and suppliers to negotiate price structures, delivery dates, specific merchandise requirements and contracts so that we continue to meet our goals. They are key in rolling out company-wide projects and have a keen eye for process improvement and streamlining – they are dedicated to efficiency and love the numbers.

Account Managers - Marketplace

Our dedicated Marketplace team partners with hundreds of brands to offer our customers more exciting products to choose from. The Account Managers are building initial partnerships and designing training for ongoing relationship management, marketing partnerships, and sales support and advice. The important partnerships that we have with our Marketplace sellers ensure we are able to delight our customers with the latest and greatest brands.

Our Teams

To explore where you may find your next fit, check out these insights on some of our brilliant teams so you can sample just how energetic, creative and collaborate we really are.

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Our TeamsOur Teams

Customer Service

Our Customer Service team loves to make our customers happy, whether it's via phone, email, livechat or social media. This team is a creative bunch who think outside the box to solve any query. Based across three locations in Sydney and Manila, they're a growing team and always looking for passionate customer-centric people to join in casual and permanent positions.

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Customer ServiceCustomer Service

Finance, Legal & Risk

Our Finance, Legal & Risk team is not traditional in its approach. They are highly connected to the whole business to support smart decision making while enabling our people to get the job done. Their expertise includes Business Partnering, Financial Reporting, Financial Planning & Analysis, Accounts Payable, Payroll, Legal, Risk & Controls and Procurement. This team is constantly evolving their ways of working to support what our business needs as it continues to grow at pace.

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Finance, Legal & RiskFinance, Legal & Risk

Fulfilment Operations

Our Operations team is large and dynamic. They are the heart of our business, connecting our products to our customers in the most efficient way. The team is spread across our large Fulfilment Centre, CBD and Production Hubs. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.

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Fulfilment OperationsFulfilment Operations

People & Culture

Our People & Culture team is an integral part of THE ICONIC and essential to our people experience. The team is a collaboration of Learning, Talent Acquisition, Business Partnering, WHS and Workplace experts supporting our business to foster a learning culture and create an inspiring employee experience, applying a progressive people-first philosophy to help us bring our whole self to work and be stronger together.

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People & CulturePeople & Culture

Production

Our in-house Production Team is focused on presenting our customers with the best view of product to make informed choices. This skilled group of Photographers, Stylists, Hair & Makeup Artists, Retouchers and Content Writers pride themselves in being able to flow products from arrival to shoot to present online, bringing our products to customers as fast as possible.

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ProductionProduction

Marketing

Our amazing Marketing team includes Brand, Trade, Merchandising and Creative experts focused on trailblazing projects that engage our customers in the most innovative ways. Their decisions are data-driven and based on logic, insight and customer desire, layered with their love of fashion. They are committed to growing the impact of THE ICONIC through imagination, style and understanding our customer mindset.

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MarketingMarketing

Sustainability

Our Sustainability, Ethical Sourcing & Environment Team is dedicated to making responsible decisions for our world. They work to understand the social and environmental impacts of our business operations and implement programs to minimise any risks and inspire change. They collaboratively work across the business to educate and help us make the best social and environmental decisions in everything we do, both inside and outside of THE ICONIC.

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SustainabilitySustainability

Tech & Product

Our Tech & Product team is driven by innovation, collaboration and enabling the best customer experience. They are a playful and clever group of Engineers, Data Scientists, UX Designers, Product Owners, Cyber Security Specialists and more. This team is empowered to disrupt and move fast to bring better product experiences to our customers. They are truly agile, develop products in-house as much as possible.

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Tech & ProductTech & Product