Fulfilment Operations

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Our Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, CBD and Production Hubs. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, Fulfilment Analytics, Marketplace Operations and Vendor Management.

Fulfilment Centre Operations

Our Fulfilment Centre (FC) Operations team supports three core departments – Inventory, Outbound and Inbound – operating around the clock to ensure our customers receive their products in great condition and quickly. Our FC is equipped with active pick towers and our Automated Storage & Retrieval System (ASRS – amazing automated warehousing technology). We also have Delivery Experience, Fulfilment Strategy, Project Management and FC Analytics teams further enabling our FC to operate at our best and ensure future growth is planned for effectively.

Our energetic Inventory team tracks our stock to website levels, troubleshoot, consolidate packages and manage stock replenishment and our large Outbound team includes Pickers, Packers and ASRS Controllers who work with Carriers to get orders out as soon as possible. The Inbound Team is critical in supporting our Buyers, Vendor Management & FC Operations to get all of our latest products unpacked, re-packed and put away, ready for picking. They also process returns from our customers – a key part of our service offering which requires high attention to detail as we carefully quality test all returned items.

Fulfilment Strategy

Our Fulfilment Strategy Team is constantly thinking up amazing opportunities that we can pivot and move towards. They provide incredible ideas for our Project Managers to bring to life. This team includes Supply Chain & Process Engineers, Facilities Management and Project Specialists all working together to support our Fulfilment Centre Program as well as operational projects across the business as required.

Marketplace

Our Marketplace team sits within Operations & Category Management and are made up of Account Managers, Coordinators, Analysts and Onboarding Specialists. This team look after our Marketplace brands from initial partnerships and training to ongoing relationship management, marketing partnerships, and sales support and advice. The important partnerships that we have with our Marketplace Sellers ensure we are able to delight our customers with the latest and greatest brands.

Vendor Management

Our Vendor Management Team is the critical connector between Category Management and the Fulfilment Centre teams, and the go-to contacts for authoring contracts, managing vendor compliance, processing delivery bookings and ensuring international shipments are delivered in the most efficient way. This team exists to deliver world-class vendor onboarding and operational efficiencies.

Our Teams

To explore where you may find your next fit, check out these insights on some of our brilliant teams so you can sample just how energetic, creative and collaborate we really are.

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Our TeamsOur Teams

Category Management

Our Category Management team is a lively and determined collection of Buyers, Planners, Account Managers and Analysts with a strong understanding of what our customers love. THE ICONIC partners with over 1000 amazing brands and we also develop our own exclusive labels in-house, so it's this team who brings the enormous and exciting range of products to site for our customers. They liberate and inspire our customers with the products they select by living and breathing fashion!

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Category ManagementCategory Management

Customer Service

Our Customer Service team loves to make our customers happy, whether it's via phone, email, livechat or social media. This team is a creative bunch who think outside the box to solve any query. Based across three locations in Sydney and Manila, they're a growing team and always looking for passionate customer-centric people to join in casual and permanent positions.

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Customer ServiceCustomer Service

Finance, Legal & Risk

Our Finance, Legal & Risk team is not traditional in its approach. They are highly connected to the whole business to support smart decision making while enabling our people to get the job done. Their expertise includes Business Partnering, Financial Reporting, Financial Planning & Analysis, Accounts Payable, Payroll, Legal, Risk & Controls and Procurement. This team is constantly evolving their ways of working to support what our business needs as it continues to grow at pace.

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People & Culture

Our People & Culture team is an integral part of THE ICONIC and essential to our people experience. The team is a collaboration of Learning, Talent Acquisition, Business Partnering, WHS and Workplace experts supporting our business to foster a learning culture and create an inspiring employee experience, applying a progressive people-first philosophy to help us bring our whole self to work and be stronger together.

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Production

Our in-house Production Team is focused on presenting our customers with the best view of product to make informed choices. This skilled group of Photographers, Stylists, Hair & Makeup Artists, Retouchers and Content Writers pride themselves in being able to flow products from arrival to shoot to present online, bringing our products to customers as fast as possible.

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ProductionProduction

Marketing

Our amazing Marketing team includes Brand, Trade, Merchandising and Creative experts focused on trailblazing projects that engage our customers in the most innovative ways. Their decisions are data-driven and based on logic, insight and customer desire, layered with their love of fashion. They are committed to growing the impact of THE ICONIC through imagination, style and understanding our customer mindset.

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Sustainability

Our Sustainability, Ethical Sourcing & Environment Team is dedicated to making responsible decisions for our world. They work to understand the social and environmental impacts of our business operations and implement programs to minimise any risks and inspire change. They collaboratively work across the business to educate and help us make the best social and environmental decisions in everything we do, both inside and outside of THE ICONIC.

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Tech & Product

Our Tech & Product team is driven by innovation, collaboration and enabling the best customer experience. They are a playful and clever group of Engineers, Data Scientists, UX Designers, Product Owners, Cyber Security Specialists and more. This team is empowered to disrupt and move fast to bring better product experiences to our customers. They are truly agile, develop products in-house as much as possible.

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