Our people are all connected through our commitment, curiosity and love of learning. The People & Culture team’s role in this is to enable a strong learning culture and create a limitless and inspiring employee experience, one that liberates our employees to be the best version of themselves.
Our progressive people-first philosophy makes us stronger together, and ultimately happier! The People & Culture team is an integral part of THE ICONIC and is essential to our employee experience. We focus on engagement and purposeful work. Our aspiration is to deliver an amazing employee experience that reflects our unique culture and brand.
To explore where you may find your next fit, check out these insights on some of our brilliant teams so you can sample just how energetic, creative and collaborate we really are.
Our Category Management team is a lively and determined collection of Buyers, Planners, Account Managers and Analysts with a strong understanding of what our customers love. THE ICONIC partners with over 1000 amazing brands and we also develop our own exclusive labels in-house, so it's this team who brings the enormous and exciting range of products to site for our customers. They liberate and inspire our customers with the products they select by living and breathing fashion!
Our Customer Service team loves to make our customers happy, whether it's via phone, email, livechat or social media. This team is a creative bunch who think outside the box to solve any query. Based across three locations in Sydney and Manila, they're a growing team and always looking for passionate customer-centric people to join in casual and permanent positions.
Finance, Legal & Risk
Our Finance, Legal & Risk team is not traditional in its approach. They are highly connected to the whole business to support smart decision making while enabling our people to get the job done. Their expertise includes Business Partnering, Financial Reporting, Financial Planning & Analysis, Accounts Payable, Payroll, Legal, Risk & Controls and Procurement. This team is constantly evolving their ways of working to support what our business needs as it continues to grow at pace.
Our Operations team is large and dynamic. They are the heart of our business, connecting our products to our customers in the most efficient way. The team is spread across our large Fulfilment Centre, HQ and Production Hub. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.
Our in-house Production Team is focused on presenting our customers with the best view of product to make informed choices. This skilled group of Photographers, Stylists, Hair & Makeup Artists, Retouchers and Content Writers pride themselves in being able to flow products from arrival to shoot to present online, bringing our products to customers as fast as possible.
Our amazing Marketing team includes Brand, Trade, Merchandising and Creative experts focused on trailblazing projects that engage our customers in the most innovative ways. Their decisions are data-driven and based on logic, insight and customer desire, layered with their love of fashion. They are committed to growing the impact of THE ICONIC through imagination, style and understanding our customer mindset.
Our Sustainability, Ethical Sourcing & Environment Team is dedicated to making responsible decisions for our world. They work to understand the social and environmental impacts of our business operations and implement programs to minimise any risks and inspire change. They collaboratively work across the business to educate and help us make the best social and environmental decisions in everything we do, both inside and outside of THE ICONIC.
Tech & Product
Our Tech & Product team is driven by innovation, collaboration and enabling the best customer experience. They are a playful and clever group of Engineers, Data Scientists, UX Designers, Product Owners, Cyber Security Specialists and more. This team is empowered to disrupt and move fast to bring better product experiences to our customers. They are truly agile, develop products in-house as much as possible.