Tech & Product

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Our Tech Team is driven by innovation. Within our agile cross-functional teams, every person has a voice and skills which contribute to the development of amazing products that our customers use every day. They are focused on being fast and creative to bring the best technology to our customers, moving fast to push through MVPs and learn from data insights.

Engineering

Our engineering team is group of inquisitive, mission-driven innovators. They work in a live evironment, applying their diverse skills, experience and expertise in a collaborative environment to deliver a seamless and inspiring shopping experience to our customers. This team can solve problems at scale!

Data Science & Analytics

Our Data Science & Analytics team works to solve complex problems on some of the most sophisticated algorithms to propel our business forward as their insights feed into our decision making. The team is curious, value individual contributions and enjoy learning from each other.

User Experience

Our User Experience (UX) team follows a meticulous process to continually discover, ideate and learn about a problem and the user it impacts. The team is constantly learning from and evolving a solution, designing iteratively to reach a better, best-in-class user experience with each design. Their work is fast-paced, constantly evolving, and a lot of fun!

Product

The Product team is made up of strategic thinkers leading and guiding cross-functional squads of Engineers, UX Designers and Data Scientists to ensure our customers and internal teams are delighted with every tech interaction. The team work with all areas of the business to set the strategy, roadmap and feature definition for all our tech products, from new features, existing systems and upgrades.

Helpdesk

Our IT Helpdesk & Security team is the front-line for all things technology at THE ICONIC. They support our tech-savvy business which uses an array of tech tools that are ingrained in our every day work. The team does everything from solving software glitches to dealing with misbehaving meeting rooms and helping with the infrastructure and network planning.

Our Teams

To explore where you may find your next fit, check out these insights on some of our brilliant teams so you can sample just how energetic, creative and collaborate we really are.

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Our TeamsOur Teams

Category Management

Our Category Management team is a lively and determined collection of Buyers, Planners, Account Managers and Analysts with a strong understanding of what our customers love. THE ICONIC partners with over 1000 amazing brands and we also develop our own exclusive labels in-house, so it's this team who brings the enormous and exciting range of products to site for our customers. They liberate and inspire our customers with the products they select by living and breathing fashion!

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Category ManagementCategory Management

Customer Service

Our Customer Service team loves to make our customers happy, whether it's via phone, email, livechat or social media. This team is a creative bunch who think outside the box to solve any query. Based across three locations in Sydney and Manila, they're a growing team and always looking for passionate customer-centric people to join in casual and permanent positions.

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Customer ServiceCustomer Service

Finance, Legal & Risk

Our Finance, Legal & Risk team is not traditional in its approach. They are highly connected to the whole business to support smart decision making while enabling our people to get the job done. Their expertise includes Business Partnering, Financial Reporting, Financial Planning & Analysis, Accounts Payable, Payroll, Legal, Risk & Controls and Procurement. This team is constantly evolving their ways of working to support what our business needs as it continues to grow at pace.

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Fulfilment Operations

Our Operations team is large and dynamic. They are the heart of our business, connecting our products to our customers in the most efficient way. The team is spread across our large Fulfilment Centre, CBD and Production Hubs. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.

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Fulfilment OperationsFulfilment Operations

People & Culture

Our People & Culture team is an integral part of THE ICONIC and essential to our people experience. The team is a collaboration of Learning, Talent Acquisition, Business Partnering, WHS and Workplace experts supporting our business to foster a learning culture and create an inspiring employee experience, applying a progressive people-first philosophy to help us bring our whole self to work and be stronger together.

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People & CulturePeople & Culture

Production

Our in-house Production Team is focused on presenting our customers with the best view of product to make informed choices. This skilled group of Photographers, Stylists, Hair & Makeup Artists, Retouchers and Content Writers pride themselves in being able to flow products from arrival to shoot to present online, bringing our products to customers as fast as possible.

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ProductionProduction

Marketing

Our amazing Marketing team includes Brand, Trade, Merchandising and Creative experts focused on trailblazing projects that engage our customers in the most innovative ways. Their decisions are data-driven and based on logic, insight and customer desire, layered with their love of fashion. They are committed to growing the impact of THE ICONIC through imagination, style and understanding our customer mindset.

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Sustainability

Our Sustainability, Ethical Sourcing & Environment Team is dedicated to making responsible decisions for our world. They work to understand the social and environmental impacts of our business operations and implement programs to minimise any risks and inspire change. They collaboratively work across the business to educate and help us make the best social and environmental decisions in everything we do, both inside and outside of THE ICONIC.

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