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Personalise your shopping experience. Download our app for easy access to the latest styles, personalised recommendations & 1000+ local and international brands. Available on iPhone, iPad and Android.
Features You'll Love
Frequently Asked Questions
THE ICONIC app is a seamless and inspiring shopping experience in the palm of your hand. With exclusive offers, personalised shopping inspo, 200,000+ products at your fingertips and so much more, it’s the perfect way to shop fashion, sport, beauty, kids and home straight from your phone.
Simply head to the Google Play or Apple App store, search THE ICONIC and tap to download to your device.
We’ve made it easy to customise your communication preferences in THE ICONIC app. Just head to your Profile, tap Communication Preferences and use the toggles to set your preferences for email and SMS notifications.
Sure can! You can return any item purchased on THE ICONIC app within 30 days of purchase if the item is unused, with the original tags still attached and in the original packaging.
To initiate or manage a return on THE ICONIC app, head to your Profile and tap Returns.
To get in touch with us via THE ICONIC app, head to your Profile and tap Help & Contact to access FAQs, Live Chat, contact forms and more.
You bet! When you shop on THE ICONIC app, you’ll enjoy access to exclusive offers you can’t get anywhere else.
We have an amazing feature on our app for selected lip products called Virtual Try On. This can be accessed via the home page for Beauty.
Head to: Beauty > Makeup > Lips > Lipstick. You will see a 'TRY ON' button on the bottom of the page.
Have your camera ready to go and watch your perfect colour come to life!
If you need a second opinion, please reach out directly to our Trained Beauty Consultants here by filling out the short form under ‘Beauty Advice’.
Please note that beauty items are unable to be returned once opened or swatched, but our Beauty Consultants are here to help you get the most out of your products.
Visit the Google Play or Apple App store to make sure you have the latest version of THE ICONIC app as we update it regularly to address any bugs and add new features.
If you continue to have issues after following the troubleshooting steps, please contact our Customer Service team by submitting a request below so they can investigate the issue further.