PRODUCT RECALL
Important Product Recall Notice for AERE Square Toe Leather Ankle Boots
We have recently identified and notified affected customers of a potential fault within the high heel of the AERE Square Toe Leather Ankle Boot (SKU numbers AE897SH92FZZ, AE897SH35JOI and AE897SH76IBB). The satisfaction and safety of our customers is our top priority. As a result, we are undertaking a product recall for all AERE Square Toe Leather Ankle Boots sold between 5 March 2023 and 3 August 2023.
Please see below a photograph of the boots:
These boots were sold in brown, black and beige.
THE ICONIC has identified instances of the heel of the AERE Square Toe Leather Ankle Boot snapping. In the event that the heel of the boot snaps during use, there may be a risk of fall or other injury.
Contact us on live chat here.
What to do next:
We kindly ask you to stop wearing your AERE Square Toe Leather Ankle Boots immediately and follow these steps:
- Contact Us: Contact our Customer Service team as soon as possible to initiate a return of the AERE Square Toe Leather Ankle boot by:
a) Contacting us on Live Chat on our website, www.theiconic.com.au and www.theiconic.co.nz, between Monday – Friday: 8am to 9.30pm AEDT, Saturday – Sunday: 9am – 9.30pm AEDT; or
b) Calling us on +61 2 8294 8828 (Australia) or 0800 461 244 (New Zealand) between Monday – Friday: 8am – 5pm AEDT. - Provide Your Purchase Details: When you contact our Customer Service team, please have your order number ready as well as the email, address, mobile or shipping address you used when placing the order.
- Return the AERE Square Toe Leather Ankle Boot to THE ICONIC: Our Customer Service representatives will provide you with instructions for the return of the product to us. We will provide you with a free pre-paid returns label that you can print at home or at an Australia or NZ post office. Attach the label to your parcel before dropping the satchel off at any Post Office or postbox near you. If you have purchased more than one pair of boots you will only need to print one label and send all items back in one satchel. Our Customer Service representative will also be able to support you to return the AERE Square Toe Leather Ankle Boot if you no longer have the product including where you have sold or gifted the product to another person.
- Refund: We will refund your purchase price of the AERE Square Toe Ankle Boot back to your original payment method once the parcel arrives at our Fulfilment Centre. If you paid for the item using store credit, the credit will be returned back to your account with THE ICONIC. This refund may take 3-5 business days, once your return has been processed.